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Trocas e Devoluções

Returns, Exchanges, and Cancellations Policy

Understanding how to handle returns, exchanges, and cancellations is crucial when shopping online. This guide clarifies the processes and requirements to ensure a smooth experience for our customers.

Exchanges

  • Timeframe: Exchanges must be requested within 30 calendar days from the date you receive your item.
  • Condition: The product must be returned in its original protective packaging, accompanied by the invoice and warranty certificate.
  • Process: Exchanges are only processed after the company receives the returned product.
  • Product Selection: Exchanges are permitted only for products available in our online store.
  • Shipping: Return shipping is handled via Correios using a logistics label provided by the company.
  • Value: Items can be exchanged for a product of the same value or used as partial payment for a product of higher value.
  • Communication: Detailed shipping instructions will be sent via email after the exchange request.

Returns

  • Right of Withdrawal: Customers may cancel their purchase within 7 calendar days after delivery.
  • Condition: The product must be returned in its original protective packaging or similarly protected packaging, along with the invoice or content declaration, and warranty certificate if applicable.
  • Shipping: Return shipping details will be provided by email.

Cancellations

  • Before Charge: For purchases made by credit card or bank deposit, please contact customer service before initiating cancellation with your card provider.
  • Reason for Cancellation: We appreciate knowing why you wish to cancel to improve our services.
  • Contact: Reach out via email at [email protected].
  • Shipping Info: Further instructions will be sent by email.

Important Notes

  • The company reserves the right to refuse cancellations or returns if the product shows signs of use.
  • Products not returned in perfect condition as outlined above will not be accepted for return or exchange.
  • For any questions or assistance, contact us at:
  • Email: [email protected]
  • Phone: 11.98089-7789

Following these guidelines helps us provide you with efficient service while ensuring product quality and satisfaction. Thank you for choosing us!