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Exchange Policy – International Orders (DAP)

Exchanges for international orders are accepted only in cases of manufacturing defects or incorrect items shipped.

All international shipments are made under DAP (Delivered At Place – Incoterms® 2020). Under these terms:

  • The buyer is responsible for all return shipping costs, customs procedures, import/export duties, taxes, and local fees

  • No exchanges will be processed if the buyer refuses to pay import charges or complete customs clearance

  • Products held, delayed, or rejected by customs authorities are not eligible for exchange

 

Requests for exchange must be submitted within 7 (seven) calendar days from the delivery date, accompanied by photographic or video evidence, and must receive prior written authorization.