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International Shipping Information

International Shipping Information

We ship internationally via DHL Express (air shipping).

Customs & Import Taxes

International orders are shipped under DAP (Delivered At Place – Incoterms® 2020).

This means:

  • Shipping costs are included at checkout (when applicable)

  • Import duties, taxes, VAT, and customs fees are not included

  • These charges are determined by local authorities and must be paid by the customer upon delivery

Important Notice

If import taxes or customs fees are not paid:

  • The order may be held, returned, or rejected by customs

  • No refunds will be issued in these cases

Delivery Times

Estimated delivery times vary depending on destination and customs processing.
Delays caused by customs inspections or local regulations are beyond our control.

Returns & Exchanges

For international orders:

  • Returns or exchanges are accepted only for defective or incorrect items

  • Requests must be made within 7 days of delivery

  • Return shipping costs and customs fees are the customer’s responsibility

Need Help?

For any questions, please contact us via WhatsApp: +55 11 98089-7789