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Política de Devolução

Return and Refund Policy

This policy has been effective since February 2023 and outlines how you can return products and request refunds from Helô Aghazarian.

Returns for Buyer’s Remorse

  • You may request a return within 7 days from the date you receive your order.
  • To initiate, email [email protected] with your full name and order number.
  • Refunds will be processed within 30 days of receiving the returned product.
  • Refunds use the same payment method and incur no additional fees.

Returns for Defective Products

  • Defective items can be returned within 30 days from the delivery date.
  • Email the same address with your name, order number, and defect details (photos/videos).
  • Cases are reviewed within 30 days and refunds processed similarly at no extra cost.

Return Shipping and Packaging

  • Return shipping costs are covered by the store via a postal authorization code you will receive.
  • Use the original packaging if possible, or a secure alternative to protect the products.
  • Send returns to: Rua Voluntários da Pátria 2840 Santana, São Paulo, SP

Contact Information

For any questions about returns or refunds, contact: [email protected]

This clear and customer-friendly policy ensures a straightforward process for returns and refunds, protecting your rights and making shopping worry-free.